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Refund and Returns Policy

Overview

We want you and your little ones to love shopping at KidToysPlay.com! If you are not fully satisfied with your purchase, our Refund & Return Policy ensures a smooth experience.

1. Returns

  • You may return items within 7–14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Certain items (e.g., clearance, personalized, or hygiene-sensitive toys) may not be eligible for return.

2. Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • If you received a defective or damaged product, we will happily replace it at no extra cost.
  • Contact us within 7 days of delivery to arrange an exchange.

4. How to Start a Return

To initiate a return or exchange, email us at info@kidtoysplay.com with your order number and details. Our team will guide you through the process.

5. Contact Us

For any questions regarding this policy:
📧 info@kidtoysplay.com